Support

Getting Help with your Edufolio..

Our personal support is included with all plans.

At Edufolios, we pride ourselves in our personalised customer service.  Teaching is hard enough and we’re here to make this process easier!  There are plenty of ways to get in touch and to get the support your need as you go on your Edufolios journey with us.  We can’t wait to help you meet your registration and teacher accreditation requirements! 

Ways to get help with Edufolios right now...

1.

We have a fully searchable set of knowledge articles that you are welcome to use to find quick answers to your problems.  With video guides, images and step by step processes to help you get the best out of your Edufolio, this can be a great place to find answers fast! 

2.

If you need more in depth support, you are free to raise a support ticket and one of our team will get back to you as soon as possible.  The more information you can provide us with in your ticket, the faster we will be able to help you.  

Our hours and response times

Our team is located in Adelaide, South Australia (+10.5GMT or ACDT/ADST). We provide guaranteed support during business hours (08:30 to 17:00, Monday to Friday) and ad-hoc support at all other times (meaning that as long as get notified of your support request, and we’re in reach of a device, we’ll try and respond ASAP). Read more about why you should choose us to support you here!

About our support

We provide support using a combination of chat, email, phone and screen sharing using Skype (for Business). Support is personalized and appropriate to your needs (you wont be bamboozled with unnecessary technobabble) and where possible we will share with you appropriate hints, tips and recommendations for the way in which your working with your Edufolio so you can get the best out of it.

HELPING TEACHERS CREATE EVIDENCE OF PRACTICE

Edufolios’ teachers love learning.  They want accreditation and registration to be about their students and how they can help them to grow.

Our ready to go online portfolio has all the tools and support you’ll need to create an amazing teacher portfolio for graduation or accreditation at any career stage.

Edufolios is the perfect place to quadruple your professional development hours.  Grab one and start reflecting about all this powerful learning you’re doing with us at the Evidence Engine!

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