Getting Help with your Edufolio..
Our personal support is included with all plans.
At Edufolios, we pride ourselves in our personalised customer service. Teaching is hard enough and we’re here to make this process easier! There are plenty of ways to get in touch and to get the support your need as you go on your Edufolios journey with us. We can’t wait to help you meet your registration and teacher accreditation requirements!
Three ways to get help with Edufolios right now...
We have a fully searchable set of knowledge articles that you are welcome to use to find quick answers to your problems. With video guides, images and step by step processes to help you get the best out of your Edufolio, this can be a great place to find answers fast!
If you need more in depth support, you are free to raise a support ticket and one of our team will get back to you as soon as possible.
The more information you can provide us with in your ticket, the faster we will be able to help you.
Our Concierge bot, Eddie is trained to answer your questions and guide you to the right answers. If he can’t help you, he will connect you to a member of our team. Click the speech bubbles in the bottom right-hand corner of this screen to talk to Eddie.
Our hours and response times
Our team is located in Adelaide, South Australia (+10.5GMT or ACDT/ADST). We provide guaranteed support during business hours (08:30 to 17:00, Monday to Friday) and ad-hoc support at all other times (meaning that as long as get notified of your support request, and we’re in reach of a device, we’ll try and respond ASAP). Read more about why you should choose us to support you here!
About our support
We provide support using a combination of chat, email, phone and screen sharing using Skype (for Business). Support is personalized and appropriate to your needs (you wont be bamboozled with unnecessary technobabble) and where possible we will share with you appropriate hints, tips and recommendations for the way in which your working with your Edufolio so you can get the best out of it.